9L0-008 Exam
Macintosh Service Certification Exam
Exam Number/Code : 9L0-008
Exam Name : Macintosh Service Certification Exam
Questions and Answers : 90 Q&As
Update Time: 2010-06-16
Price: $ 133.00 $ 125.00

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Question: 1.
You require additional information about a specific problem with a customer's Mac. Which one of the
following resources is the Apple-recommended choice for researching the problem?
A. Downloads
B. Discussions
C. User's manual
D. Knowledge Base
Answer: D
Question: 2.
A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an
application. You have verified the symptom, and have already attempted to force the application to quit,
but the computer remains unresponsive. What should you try next?
A. Disconnect all power sources for several minutes to reset the SMC.
B. Hold the eject button down for several seconds to reset the application.
C. Hold the trackpad button down for several seconds to regain cursor control.
D. Press the power button for several seconds to try shutting the computer down.
Answer: D
Question: 3.
What precautions should be taken if a discharged CRT must remain exposed for any length of time?
A. You should reset the PowerManager Unit on the logic board.
B. You should perform a full set of video adjustments on the CRT.
C. You should remove the CRT from the computer or display assembly.
D. You should establish an ongoing lead between the CRT anode and ground.
Answer: D
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Question: 4.
Which of the following most accurately describes what happens during Safe Sleep activation in Mac
portables?
A. The contents of RAM are written to NVRAM before sleep.
B. The contents of the hard disk are encrypted before sleep.
C. The contents of RAM are written to hard disk before sleep.
D. The contents of the hard disk are read into RAM before sleep.
Answer: C